Acenna Terms, conditions & privacy

Acenna helps people manage their relationships by prioritizing conversations and contacts from the email and CRM. We are committed to keeping your information safe and private. We never sell your data or share it with any other customers.

We access your email and your CRM using a secure, industry standard protocol called OAuth. With this, we never store or even have access to your passwords. It also lets you revoke access at any time. Your data is kept secure on Microsoft Azure which is used by Bank of America, Boeing, Siemens and more.

Check out our full privacy policy here or reach out to assistant@acenna.com with any questions! We’ll get back to you as quickly as we can.

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Introduction

Acenna helps teams manage more customer relationships by prioritizing conversations and identifying which contacts need attention.

Our users report they spend less time digging through their email and CRM and more time talking to customers. Acenna recommends the best people to talk at any given moment and as such, the more data that is fed into the system, the more context it will have to make relevant recommendations. This information is never shared outside of your team. Currently, the system can look at email or email and CRM to free up headspace for the more important aspect of the job.


Data Access

We ensure our users security and privacy by adhering to the industry standard OAuth 2.0 protocol when connecting to our users systems. Permissions are granted on a user basis and allow us to see only what the user can see within the organization.

OAuth allows users to provide Acenna secure access to their data without providing us your password. Using OAuth allows users to revoke Acenna’s access at any time.


Security

We run on servers hosted on Microsoft Azure (trusted by Bank of America, Boeing Siemens) which helps us keep your data secure. Data is not stored locally on our developers’ computers.

Microsoft leads the industry in establishing clear security and privacy requirements and then consistently meeting these requirements. Azure meets a broad set of international and industry-specific compliance standards, such as General Data Protection Regulation (GDPR), ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards, including Australia IRAP, UK G-Cloud, and Singapore MTCS. Rigorous third-party audits, such as those done by the British Standards Institute, verify Azure’s adherence to the strict security controls these standards mandate.


Privacy and Visibility

We don’t access your email or CRM for any reason other than to provide you with recommendations. We don’t look at your account without your permission.

While Acenna can be a great way to collaborate with teams, our default is privacy. We never incorporate internal emails or share recommendations between team members unless you ask us to.

Data Usage

We don’t access your email or CRM for any reason other than to provide you with recommendations. We don’t look at your account without your permission.

While Acenna can be a great way to collaborate with teams, our default is privacy. We never incorporate internal emails or share recommendations between team members unless you ask us to.

GDPR

Acenna is a processor under GDPR and takes requests at gdpr_requests@acenna.com